#DROBO NOT SHOWING UP IN DROBO DASHBOARD INSTALL#
#DROBO NOT SHOWING UP IN DROBO DASHBOARD UPDATE#

Try directly attaching the ethernet cable from the Drobo to the Computer:.Check to see that the activity light indicator is blinking on the back of Drobo.Reboot your Drobo using the toggle switch on the back of the Drobo.Ensure your Network is running a DHCP server.This could be blocking Dashboard service.

If you are using ANTI-VIRUS program, disable.

Note: If securely connected, try a different cable.

Verify your cable is securely connected.

Ensure the computer and Drobo are connected to the same network.

Network Attached Storage (NAS) Troubleshooting: If your Dashboard is not discovering your Drobo, please follow the following steps below: Once Drobo Dashboard discovers the Drobo, it displays on the 'All Drobos' page. If your Drobo is out of warranty and your data is critical, you may want to consider sending to a data recovery house for cloning and or recovery.Drobo Dashboard will automatically discover Drobos directly connected or available over the network. After rebooting empty Drobo, power off the Drobo.

#DROBO NOT SHOWING UP IN DROBO DASHBOARD UPDATE#

Follow prompts, Drobo Dashboard > Tools > Manual Update Power off Drobo, with Drobo powered off eject the drives Generate diag as follows: Drobo Dashboard > Help and Support > Get Diagnosticįor Drobo FS: If running the repair fails to resolve you can try re-flashing the firmware without drives installed: If the repair still continues to fail, do not reboot your Drobo. If the repair continues to fail, you can try running the repair once more. (there is no progress bar or indication with respect to how long the repair will run). If you are not prompted to reboot your Drobo, go to Drobo Dashboard > Tools > Shutdown, once Drobo is completely powered off you can now turn it back on. Once the repair is complete, you will be prompted to reboot your Drobo. At this point the Drobo will run its internal file system check (e2FSCK) and you will see the message 'Repair started successfully'.ĭepending on the degree of damage to the file system, the repair may run for several days, weeks or months. If you have a backup of your data you can choose to reformat you Drobo, understand this will erase any existing data on your Drobo. Once you are ready to run the Repair, go to: For more information on Cloning, refer to this knowledge base article. We recommend you block level clone each drive prior to beginning the repair if your data is critical and you have no backup. NOTE: Since the network attached Drobo's use a Linux-type repair (e2FSCK) (File System Repair), which can be destructive, potentially damaging data.

#DROBO NOT SHOWING UP IN DROBO DASHBOARD INSTALL#

If you are not up to date, download and install the latest version from here: Firmware version can be determined by looking under Status in the Drobo Dashboard. Drobo Dashboard > Help and Support > Get Diags.īefore you proceed make sure you have the latest firmware updates for your Drobo. Generate a diagnostic in case this is needed at a later time. If your Drobo has existing data on it and you encountered this message, continue to the next steps below. If you are encountering this message on a brand new setup and your Drobo has No data, review the following Knowledge base article.

If you are encountering this error message and your Drobo is more than 95% full, do not proceed and contact our Customer Support team. If this is a Brand New setup and you are using less than 4 drives, we recommend setting up your new Drobo with at least 4 new drives. This is caused by unsafe shutdowns and/or repeated power outages. Mount Failed indicates your Drobo's file system is corrupt. Drobo Dashboard displays message : Internal Problem Mount Failed

Drobo not showing up in drobo dashboard